VINTALOVE LONDON TERMS OF SERVICE

LAST UPDATED: December 14, 2024

Welcome to Vintalove London, a trading name of Concordant Trade Limited ("Vintalove London", "we", "us", or "our"), registered in England & Wales, company number 15803357, VAT number 479 5962 18. These Terms of Service govern your use of our website, mobile applications, and services for buying and selling preloved clothing.

ACCEPTANCE OF TERMS

By accessing or using our website, mobile applications, or services in any way, you agree that:

1. You have read, understood, and agree to be bound by these Terms of Service
2. You are of legal age to form a binding contract with Vintalove London
3. If you are using these services on behalf of a company or organization, you have the authority to bind that entity to these Terms of Service

If you do not agree to these Terms of Service, you may not access or use our services.

OUR SERVICES

Business Model Vintalove London operates as both a retailer and wholesaler of preloved and vintage clothing. We maintain direct control over:

• Product sourcing and authentication
• Quality control and condition assessment
• Pricing and inventory management
• Order fulfillment and shipping
• Customer service and returns processing

Retail Services Our retail services are available to individual customers through our website and mobile applications.

Wholesale Services We offer wholesale services to business customers, subject to:

• Minimum order quantities
• Business verification requirements
• Separate wholesale agreements
• Special pricing structures

PRODUCT LISTINGS AND PRICING

Product Descriptions We strive to accurately describe all items, including their condition, measurements, and any notable features or flaws. However, due to the preloved nature of items:

• Colors may appear differently on different screens
• Minor variations in measurements may occur
• Natural wear consistent with age should be expected
• Each item is unique and one-of-a-kind

Pricing

• All retail prices are listed in British Pounds (GBP)
• Prices include applicable VAT unless otherwise stated
• Wholesale pricing is available to verified business customers
• We reserve the right to modify prices at any time

ORDERING AND PAYMENT

Order Placement By placing an order, you make an offer to purchase the selected items at the indicated price.

Order Management We reserve the right to:

• Accept or decline any order
• Cancel orders due to pricing errors or inventory issues
• Limit order quantities
• Discontinue products without notice

Payment Processing

• Payment must be made through approved payment methods
• Orders are not confirmed until payment is received
• Different payment terms may apply for wholesale customers

PRODUCT CARE AND LIABILITY

Product Care Requirements

• All items must be cleaned before first use
• Customers are responsible for following care instructions
• Professional cleaning is recommended for delicate items
• We cannot guarantee previous cleaning standards

Liability Limitations Our liability is strictly limited to:

• The purchase price of the specific item(s)
• The cost of return shipping for defective items
• Refund of the original payment amount

Exclusions of Liability We explicitly exclude liability for:

• Consequential losses or damages
• Public liability claims
• Personal injury claims
• Allergic reactions or skin sensitivities
• Damage from improper cleaning or care
• Issues arising from normal wear and tear

DISPUTE RESOLUTION AND LEGAL PROCEEDINGS

Resolution Process All disputes must follow this sequence:

1. Direct negotiation with our customer service team
2. Formal mediation if negotiation fails
3. Legal proceedings as a last resort

Legal Action Limitations

• Claims must be brought within 6 months
• Maximum recovery limited to purchase price
• Class actions are expressly prohibited
• All disputes must be resolved individually

Jurisdiction

• These Terms are governed by English law
• Courts of England and Wales have exclusive jurisdiction

SHIPPING AND DELIVERY

Shipping Policies

• We ship to addresses specified at checkout
• Delivery times are estimates only
• Risk passes to customer upon carrier pickup
• Additional charges apply for express shipping

International Shipping

• Import duties and taxes are buyer's responsibility
• We are not liable for customs delays
• International shipping restrictions may apply

RETURNS AND REFUNDS

Return Eligibility Returns accepted within 14 days if:

• Item is in original condition
• Original tags and packaging intact
• Return authorization obtained
• Item is not marked as final sale

Return Process

• Return shipping costs borne by customer
• Exceptions made for defective items
• Refunds processed within 14 days
• Original shipping charges non-refundable

INTELLECTUAL PROPERTY

Ownership All content, including:

• Website design and graphics
• Product photographs
• Marketing materials
• Trademarks and logos are owned by Concordant Trade Limited.

Usage Restrictions No content may be used without our express permission.

DATA PROTECTION

Privacy Compliance We adhere to:

• UK GDPR requirements
• Data Protection Act 2018
• Industry security standards

Data Usage Details in our separate Privacy Policy.

MODIFICATIONS TO TERMS

Updates We may modify these terms at any time.

Notice

• Changes posted on website
• Effective immediately upon posting
• Continued use indicates acceptance

CONTACT INFORMATION

Concordant Trade Limited, Registered in England and Wales at
49b High Street, Ongar, Essex. England, CM5 9DT, United Kingdom

Company Number: 15803357, VAT Number: 479 5962 18
Email: info@vintalovelondon.com
Phone: +44 20 4520 7061